Frequently Asked Questions
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What is the Plus Points Programme?
Plus Points is the Credit Cards loyalty program that rewards you for using your Emirates Bank Credit Card.

How do I enroll into Plus Points?
Enrollment into the Plus Points Programme is automatic and free, once you activate your Emirates Bank Credit Card.

How do I earn Plus Points?
Use your Emirates Bank Credit Card for all your domestic and international retail spends to earn Plus Points. The number of Plus Points that you will be awarded depends on the type of Card you hold.
For every AED 100 spend, earn
- 2 Plus Points on your Infinite and Platinum Cards
- 1.25 Plus Points on your Gold Card
- 1 Plus Point on your Silver or DIC Card

So, for example if you spend AED 10,000 you will earn 200 Plus Points on your Infinite and Platinum Cards, 125 Plus Points on your Gold Card and 100 Plus Points on your Silver and DIC Cards.

How can I earn Plus Points faster?
Simply use your Emirates Bank Credit Card for all your transactions be it big or small. From buying your airline tickets to your daily grocery shopping at supermarkets - the more you use your Emirates Bank Credit Card, the faster you can accumulate Plus Points. So just keep using your Emirates Bank Credit Card instead of paying by cash or any other credit card and keep earning Plus Points faster.

Do I earn Plus Points on all transactions?
You will earn Plus Points on all retail purchases made using your credit card anywhere in the world. Cash Advances, Fees and Interest charges are exempt from earning rewards on the card. Refer Plus Points Terms & Conditions - Earning Plus Points for more details on eligible transactions.

Which credit card types are eligible to earn Plus Points?
The following fee paying Emirates Bank Credit Cards are eligible to earn Plus Points:

- Emirates Bank Infinite Card
- Emirates Bank Platinum Card
- Emirates Bank Gold Card
- Emirates Bank DIC Card
- Emirates Bank Silver Card

Exclusions
In addition to all non-fee paying cards, the following cards are not a part of the Plus Points Programme:
Emirates Bank Skywards Infinite and Platinum Cards, Emirates Bank Business Credit Card.

What can I do with Plus Points?
Plus Points can be exchanged for a variety of exciting reward options like Frequent Flyer Miles, Shopping Vouchers, Dnata Travel Vouchers, Cash Back and Annual Fee Waiver.

Can I redeem my Plus Points immediately?
Yes, you can redeem your Plus Points whenever you wish to. However, you need to have a minimum of 500 Plus Points for Cash Back and Frequent Flyer Miles redemptions.

Who can redeem Plus Points?
Only primary cardholders can redeem Plus Points accrued on the card account.

How long will my Plus Points be valid?
The Plus Points balance in your card will never expire as long as you have an active card relationship with the Bank and you have not redeemed them into Frequent Flyer Miles of your choice, after which the terms and conditions of the Frequent Flyer Programme will apply.

This means you can keep collecting your Plus Points and redeem them whenever you wish to.

How can I keep track of the Plus Points earned?
The Plus Points balance in your Card Account will be displayed in your Card monthly statement. You can also call on +9714 316 0404 to find out your Plus Points balance or through BankNet.

How do I get access to BankNet?
Visit www.emiratesbank.com and click "Sign Up" for BankNet if you would like to avail this free service.

How many Plus Points can I redeem?
You can redeem up to the Closing Balance of Plus Points reflecting on your last Credit Card billing statement.

How do I redeem my Plus Points?
To redeem online*:
Log on to BankNet on www.emiratesbank.com and redeem online by clicking on the “Plus Points” tab.
- For redemption to Frequent Flyer Miles, you will need to provide your Frequent Flyer Membership number for the relevant airline.
- If you wish to redeem for Shopping Vouchers, just check Plus Points balance and the number of vouchers that you need.
- If you wish to redeem your Plus Points against your Annual Fees, please choose that option.

*Cash Back redemption is not available through BankNet. Please call the Plus Points Helpline to redeem Plus Points for Cash Back.

To redeem over the telephone:
Call the Plus Points Helpline +9714 316 0404 and request for a redemption of your Plus Points for Frequent Flyer Miles/ Vouchers/ Annual Fees or Cash Back.

I am already the member of a partner airline's FFP and have some Frequent Flyer Miles in that account. What should I do now?
That's even better, as you can combine your FFP miles with the Plus Points that you redeem. This will enable you to quickly accumulate the FFP miles that you need to travel to the destination of your choice.

How many Plus Points do I need to reach the destination of my choice?
The Plus Points that you need to earn to fly to a particular destination depends upon the Partner Airline FFP. Log onto the FFP website and check the number of FFP Miles required for the destination of your choice. Then visit www.emiratesbank.com and check the Plus Points calculator, to calculate how many Plus Points you need to redeem for the FFP Miles required.

Can I gift the Plus Points I have earned?
No, you cannot gift Plus Points. However, you can gift Shopping Vouchers to your family and friends. Just ensure that they carry an authorization letter from you, a copy of the front of your Credit Card and the original voucher when they visit the merchant location to redeem.

If you are a primary cardholder, you can authorize the transfer of your Plus Points to your supplementary cardholder or vice versa. You can call +9714 316 0404 and make a request for the transfer.

Under what conditions am I not allowed to redeem my Plus Points?
You cannot redeem your Plus Points if you have failed to pay the Minimum Payment Due on your credit card or if your Card Account has been closed for credit / performance reasons. Please refer to the Plus Points Terms and Conditions for more details.

What is the minimum Plus Points required to request for redemption?
For Cash Back and redemption for Frequent Flyer Miles, a minimum of 500 Plus Points is required. For Shopping Vouchers, Dnata Travel Vouchers and Annual Fee Waiver, the minimum Plus Points required is as per the chosen option.

What happens if I cancel my card and have less than 500 Plus Points in my account?
These can be redeemed for Shopping Vouchers or Dnata Travel Vouchers. Any fraction Points balance will be forfeited.

  Earning Plus Points

  Plus Points Calculator

  Redeeming Plus Points

  Contact Us

  Frequently Asked Questions

  Plus Points Terms and Conditions